Terms & Conditions

SYRIA SWEETS Terms and Conditions:

Introduction:
Welcome to Syria Sweets Ltd website. If you continue to browse and use this website, you are agreeing to comply with the following terms and conditions of use, which together with our privacy policy govern Syria Sweets Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Food Allergy Disclaimer:
The products details, information, ingredients, nutritional guides and dietary/allergy may change continually thus we recommend reading the products label. Syria Sweets Ltd does not warrant the accuracy of the information in the website and is not responsible for any damages arising therefrom.
Know your allergic tendencies and avoid consumption at once, if adverse body reaction is observed. Consult a doctor for possible medication, management and treatment. Our products do not contain alcohol or pork derivatives.
At Syria Sweets Ltd we have your health interest at heart and we recommend you consult with your medical specialist before starting any diet or meal plan. Any customers that have any form of medical condition, food intolerance or food allergies please be aware that while our products are NON-GMO and made from natural ingredients, free of preservative and additives there are other food sources used in our kitchen, so there may be traces of products such as milk, eggs, gluten and nuts. Syria Sweets Ltd will not be liable for adverse reactions to food consumed or other items an individual may come into contact with while eating any of our product.

Syria Sweets Ltd makes every attempt to identify ingredients that may cause an allergic reactions for those with food allergies. However there is always risk of contamination as in our kitchen we use products such as nuts, milk, eggs, gluten etc, although we have strict cross contamination policies  we cannot guarantee a total absence of these products in any of our sweets items. Please contact info@syriasweets.co.uk with specific questions you may have regarding allergens or food consumption.

Ownership of this website:
This website is operated  by Syria Sweets Ltd. The term ‘Syria Sweets Ltd’ or ‘us’ or ‘we’ refers to the owner of the website. Our registered business address is 2 Dagenham Rd, Manchester M14 5ED.

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Syria Sweets General Conditions:
The use of this website is subject to the following terms of use:

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this website or its contents or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
We reserve the right to refuse service to anyone for any reason at any time.
This website uses cookies to monitor browsing preferences and to improve user experience. If you allow cookies, you consent to us using anonymous information about your use of this website for performance and marketing analysis. Your personal information will not be shared through the use of cookies on this website. Please read our cookies policy for more information.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
The content of this website is for your general information and use only. It is subject to change without notice.
We present the information on this website about our products and services as accurately as we can and in good faith. If there are any omissions or errors we will correct them when brought to our attention.
Any links from this website to other websites are provided for your convenience and we have no responsibility for the content of linked websites.
We may update these Terms of Service at any time and without notice. We recommend that you read these terms whenever you visit our website.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying content, you grant Syria Sweets a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.
Your Content must be your own and must not be invading any third-party’s rights. Syria Sweets reserves the right to remove any of Your Content from this Website at any time without notice.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Syria Sweets Online Store Terms of Use:
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

The products details, information, ingredients, nutritional guides and dietary/allergy may change continually thus we recommend reading the products label. Syria Sweets Ltd does not warrant the accuracy of the information in the website and is not responsible for any damages arising therefrom.
Know your allergic tendencies and avoid consumption at once, if adverse body reaction is observed. Consult a doctor for possible medication, management and treatment. Our products do not contain alcohol or pork derivatives.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

LIMITATION OF LIABILITY:
The products details, information, ingredients, nutritional guides and dietary/allergy may change continually thus we recommend reading the products label. Syria Sweets Ltd does not warrant the accuracy of the information in the website and is not responsible for any damages arising therefrom.
Know your allergic tendencies and avoid consumption at once, if adverse body reaction is observed. Consult a doctor for possible medication, management and treatment. Our products do not contain alcohol or pork derivatives.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Syria Sweets Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Syria Sweets Ltd Delivery Policy:
Syria Sweets delivers UK-wide.
Delivery time is typically 3 – 6 working days for our stonework orders (UK mainland only), although we will always endeavour to meet your specific delivery requirements. Alternatively, by prior arrangement, items may be collected from our Manchester Store at 2 Dagenham Rd, Manchester M14 5ED.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 
We carefully pack all of our products before being shrink wrapped to ensure they arrive to our customers in perfect condition.
We have a contract with a reliable nationwide delivery company to transport goods from our shop direct to your site.
You arrange with us the day and approximate time that you would like delivery. On the day of delivery, the delivery team may call you one hour before they are due to arrive. All orders must be checked by the customer upon receipt (this is imperative) as we will take no responsibility for damaged products once they have been signed for.
We offer a variety of dairy products and authentic Syrian knafeh dishes, however, due to the fact that some of our products contain dairy such as knafeh, HALAWIT EL JEBIN (SWEET CHEESE), it is only available for home delivery within the areas surrounded by Ring Road M60, Manchester. So, if you live outside theses ares, please do pay us a visit at our store where fresh knafeh is served daily.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

Syria Sweets Ltd Receiving your delivery:
We ask that you check your delivery parcel thoroughly, looking for any signs of damage, such as tears or rips in the packaging. 
In the unlikely event that you do find a damaged item, make a note of the item on the delivery signing sheet and get in touch with us so we may arrange a replacement.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
Delivery time is typically 3 – 6 working days for our stonework orders (UK mainland only), although we will always endeavour to meet your specific delivery requirements. Alternatively, by prior arrangement, items may be collected from our Manchester Store at 2 Dagenham Rd, Manchester M14 5ED.
Some of our products are ordered specially for you so may take longer.

Syria Sweets Ltd Returns Policy:

We inspect every order before dispatch to ensure it reaches our customers in perfect condition. However, in case there are any issues before or during transit, we ask that you inspect your goods fully before you sign off the delivery.
For valid reasons, orders may be returned to us and refunded if they are damaged before you sign for them, or if they are different to what you ordered. In all other cases, you will be responsible for the arrangement and cost of returning the items to us.
Returns for refund will only be accepted if you notify us within 14 days of receiving your order and after paying the delivery cost.
No special/custom order (bespoke order) can be returned under any circumstance.
Please note, all returns must be returned in their original packaging, with the invoice, and in the condition which they were received.
Credit may be returned to you in any of following ways:

• As store credit in your account, with no expiry date.
• As an exchange (as appropriate) for another item.
• As a refund to your credit card

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Items which cannot be returned:
Discounted items, seasonal items, promotional items, and limited edition pieces cannot be returned or exchanged.
Returns will be accepted only if the return request is sent within 3 business days of the delivery confirmation date.

 CHANGES TO TERMS OF SERVICE:

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Syria Sweets Ltd cancellation Form:

To
Syria Sweets Ltd
2 Dagenham Rd, Manchester M14 5ED.
Email address: info@syriasweets.co.uk Telephone number: 01614653906
I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] [for the supply of the following service [*], Ordered on [*]/received on [*]______________________(date received)
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper)
Date
[*] Delete as appropriate.

Feel free to contact us or please fill up below in the following details and we will be in touch shortly.

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Contact Info

Our Store

2 Dagenham Road
Rusholme, Manchester
M14 5ED

Open Store Hours

M-F: 9am - 10pm
S-S: 10am - 10pm

Get in Touch

info@syriasweets.co.uk
0161 4653906